How well is your company complying with the Telephone Consumer Protection Act, the Telemarketing Sales Rule, the Truth in Caller ID Act, the Children’s Online Privacy Protection Act, the Mail Order Rule, and the countless other state and federal statutes, rules, and regulations that apply to marketing companies and call centers? The answer to that question is critical, because violations can not only devastate your business, but can lead to the forfeiture of your personal assets. We understand compliance, and offer a range of services designed to ensure your business steers clear of regulatory pitfalls.
Our compliance audit service includes a thorough analysis of your business to determine the nature and extent of the risks you face, and a frank assessment of your existing policies and procedures to determine whether those risks are properly addressed. A compliance audit will help correct what you’re doing wrong, identify what you’re doing right, improve inefficiencies, and reduce costs.
We create customized compliance policy and procedure guidelines, manuals, and other documents specifically tailored for your business. These documents are a critical component to any compliance program, and help ensure everyone in your company, from entry level employees to upper level management, are familiar with their legal obligations and the penalties of non-compliance.
The failure to properly train employees on compliance matters can trigger violations that lead to significant loss of revenue. We offer efficient and engaging online and in-person agent and management compliance training to ensure your staff understands and appreciates their role in maintaining your company’s legal standing and reputation, and stay abreast of key changes in the law that affect your business.