Contact Centers

Protect your operations with compliance training and real-time risk mitigation

Robust TCPA Compliance Solutions for Contact Centers

The Blacklist Alliance assists contact centers to navigate the complex requirements of the TCPA and its attendant regulations, and provides ongoing protection against the risks of TCPA litigation. Regardless of the type of calls you place or texts you send, our effective, comprehensive solution helps ensure compliant operations and mitigates the risk of costly TCPA lawsuits, along with FCC, FTC, and state Attorney General enforcement actions.

Key Features:

  • Real-Time Call Screening: Our Litigation Firewall® system and API checks every inbound and outbound call in real-time, providing advanced call routing to mitigate litigation risk.
  • Online Agent Training: Satisfy your obligation to train your agents and supervisors on the rules and regulations they are required to know, such as the TCPA, the Telemarketing Sales Rule, (TSR) the DNC rules, and more with our advanced online compliance training platform.
  • Seamless Integration: Easily incorporate our solutions into your existing systems to enhance your compliance strategy without disrupting operations.
  • Customizable Solutions: Our services are tailored to fit the unique needs of your contact center, ensuring optimal protection and efficiency.
  • Expert Support: Access our team of TCPA compliance experts for guidance and support whenever you need it.

Robust TCPA Compliance Solutions for Contact Centers

Why Choose the Blacklist Alliance for Your Contact Center:

  • Speed and Reliability: Our API is fast and reliable, ensuring every call is screened promptly to reduce risk effectively.
  • Client Protection: Our solutions not only protect your contact center but also safeguard your clients, enhancing your reputation and trustworthiness.
  • Advanced Call Routing: Benefit from advanced call routing that minimizes risk and ensures compliance with applicable rules and regulations.